Refund & Cancellation Policy

01About This Policy

This Refund & Cancellation Policy applies to bookings and travel-related services made through www.tourmycorbett.com, a website operated by Jim Corbett Online.

Tour My Corbett is the website/brand through which Jim Corbett Online provides travel assistance and booking facilitation services.

Our objective is to communicate booking, cancellation and refund conditions clearly before customers make a payment.

02Business Information

03Before Making a Payment

Customers should review the following information before completing a booking or payment:

• Service details
• Booking date and travel date
• Number of guests
• Applicable price and charges
• Inclusions and exclusions
• Availability
• Cancellation conditions
• Refund conditions
• Any applicable terms imposed by the relevant service provider or authority

Where a service is subject to government regulations, permits, availability or authority-controlled booking conditions, those applicable conditions will also apply.

04Cancellation by the Customer

A customer who wishes to cancel a booking should contact Jim Corbett Online as soon as possible through the contact details published on our website.

Cancellation requests should include:

• Customer name
• Booking/reference number
• Contact number or email address
• Service booked
• Travel/booking date
• Reason for cancellation, where relevant

A cancellation request is not considered accepted until it has been acknowledged by our team.

05Refund Eligibility

Refund eligibility depends on the specific service booked and the cancellation conditions applicable to that booking.

Where a third-party service provider, accommodation provider, transport provider or relevant authority has its own cancellation and refund rules, the applicable provider/authority rules may determine the refundable amount.

Any applicable service charges, facilitation charges or other non-refundable amounts will be communicated to the customer where applicable.

06Government / Authority-Controlled Services

Certain Jim Corbett travel services may involve permits, entry permissions, safari allocations, zone availability, government-controlled booking systems or other authority-regulated services.

For such services:

• Availability is subject to the relevant authority or service provider.
• Permit or entry conditions may be determined by the applicable authority.
• Cancellation and refund conditions may be governed by the applicable booking system or authority.
• We cannot independently change or override rules imposed by the relevant authority.
• Any refund received from an authority or service provider will be processed according to the applicable booking terms.

07Cancellation or Non-Availability by Service Provider

If a booked service is cancelled or becomes unavailable because of circumstances attributable to the relevant service provider or authority, the customer will be informed as soon as reasonably possible.

Where a refund is available, the refundable amount will be determined according to the applicable booking terms and the amount actually refundable for that service.

Where an alternative service or date is available, the customer may be offered an alternative subject to availability and applicable charges.

08Cancellation by Jim Corbett Online

If Jim Corbett Online is unable to provide a service that the customer has paid for, we will communicate the situation to the customer and, where applicable, provide the available refund or alternative arrangement according to the booking terms.

We do not intentionally accept payment for services that we cannot reasonably provide.

09Refund Processing

Once a refund is approved, it will normally be processed using the applicable payment method or payment channel used for the booking, subject to the payment provider’s processing procedures.

The actual time taken for the refunded amount to appear in the customer’s account may depend on the bank, card issuer, payment gateway or other payment service provider.

10Payment Gateway Charges

If any payment gateway, banking or transaction-related charge is non-refundable under the applicable payment terms, that amount may be excluded from the refundable amount where this was disclosed or applicable to the transaction.

Customers will be informed of applicable charges wherever relevant before payment.

11Duplicate or Incorrect Payments

If a customer believes that a payment has been duplicated or incorrectly charged, they should contact us promptly with the transaction/reference details.

After verification, any eligible duplicate or incorrect payment will be handled according to the applicable transaction and payment-provider terms.

12No-Show

If a customer does not arrive for a booked service or does not use a confirmed service without cancelling according to the applicable cancellation conditions, the booking may be treated as a no-show.

Refund eligibility for a no-show will depend on the terms applicable to that particular booking.

13Date or Service Changes

Requests to change a booking date, service, guest details or other booking information should be submitted as early as possible.

Changes are subject to availability and the applicable terms of the relevant service provider or authority.

Additional charges may apply where applicable, and any change is effective only after confirmation.

14Refunds for Unused Services

If a customer voluntarily chooses not to use part or all of a confirmed service, a refund is not automatically guaranteed.

Any refund will depend on the cancellation and refund conditions applicable to the specific booking.

15Customer Responsibility

Customers are responsible for reviewing booking details before payment and providing accurate information, including:

• Name
• Contact details
• Travel date
• Number of guests
• Identification details where required
• Other information necessary for the booking

Incorrect information supplied by the customer may affect the booking and may also affect refund eligibility where the relevant provider’s terms apply.

16Contact for Cancellation or Refund Requests

For cancellation, refund or booking-related assistance, please contact:

Please include your booking/reference number when contacting us.

17Important Transparency Disclosure

Tour My Corbett is a privately operated travel website of Jim Corbett Online. It is not the official website of Corbett Tiger Reserve, Uttarakhand Forest Department, Government of Uttarakhand, or Government of India. We are not a government department or government booking portal and do not claim government affiliation or endorsement.

For services controlled or regulated by a government authority or third-party service provider, the applicable authority/provider terms, availability, permit conditions and cancellation rules will apply.

18Policy Updates

We may update this Refund & Cancellation Policy when our services, booking procedures or applicable requirements change.

The latest version published on www.tourmycorbett.com will apply to future bookings.

Last Updated: 13 August 2026

Tour My Corbett
Operated by Jim Corbett Online